We hope this message finds you all healthy and staying well, physically, mentally and emotionally through these trying times. Please take a moment to thoroughly read this update and please don’t hesitate to reach out if you have any questions or concerns!
Our pre-existing clinic policies that are not updated in this message remain in effect and we would encourage you to read our previous blog posts to review information on things like Direct Billing, Online Booking and our Cancellation Policy.
At this time, we wanted to update you since the news of the second province wide lockdown was announced earlier today. There will be some things with this news that will affect our team at Thrive and you as our clients and patients.
At this time, THE CLINIC REMAINS OPEN for Chiropractic and Massage Therapy appointments however, we will be making some adjustments to our in clinic protocols for our overall team and client safety. As Regulated Health Care Providers, we remain essential at this time and the Ministry of Health (MOH), has allowed us to continue to practice.
Please note all Manual Osteopathic treatments booked after December 26th will be cancelled until further notice. All of our Osteopathic clients will hear directly from the clinic or Barbara regarding any upcoming appointments booked after December 26 and we will prioritize your care for when the lockdown is lifted or when we receive new direction from the MOH.
Feel free to connect with your practitioner (email links on our website) or our administrative team with any questions or concerns regarding your upcoming appointments or any of our clinic policies and procedures.
Rest assured that our team at Thrive continues to follow the strictest guidelines and protocols for Health Care Facilities as defined by our regulating bodies, the Halton Region Public Health, Public Health Ontario and the Ministry of Health. We continue to monitor for updates and adjust our protocols as required.
With the recent increase in COVID numbers and the implementation of a second “lock down”, here is a review of our current and some updated/new standards for your health care appointment:
- We will continue to screen all clients by email/text 24 hours prior to an appointment time and again, with your practitioner upon arrival at the clinic.
*Please note* We reserve the right to cancel an appointment if a COVID prescreen is not completed and we are unable to contact you to complete it by phone/email.
*Please ensure that your contact information is up to date for both phone number and email and that your option for either text message/email reminder is correct as this is how your prescreen is sent.
- In addition to our regular Ministry of Health COVID screening, our practitioners reserve the right to do an in person temperature check (forehead/wrist) to prescreen individual clients for fever at our discretion.
- Moving forward as of December 28th, all clients will be required to wear a proper 3 layer medical mask to eliminate any question of the level of mask protection being used. Should you not have a medical mask, one will be provided for you. We reserve the right to cancel your appointment should you refuse to wear a medical mask for your appointment. Cancellation fees will be applied in this situation.
- All clients/patients will be risk assessed to ensure that the benefit of the treatment they are coming in to receive, outweighs any risk to them or our team. Should we feel the benefit of the treatment does not outweigh the risk to you or ourselves, we will be rescheduling these appointments for when we are not in a lock down situation.
- Regular cleaning and sanitizing continues to be our priority between clients in each treatment room as well as on a regular basis throughout the common areas and bathrooms.
Our practitioners and administrative team are working as efficiently as possible while adhering to sanitizing/social distancing protocols, so please have patience as we prepare for the next client, assist clients at the front desk, and continue to ensure your safety and well being in the common areas.
To assist us with limiting congestion in the common spaces, please continue to arrive just on time for your appointment and enter when it is your appointment time only. If you have any questions or concerns, call us and we will do our best to help.
As we continue to work together to stay safe and healthy, we so appreciate your ongoing support and cooperation with our protocols. If we all do our part, we can keep working and doing what we love, providing care to all of you.
Thank you!
Team Thrive
